FAQ

General

How much does this cost?
1-2 people = $32 per person
3-4 people = $30 per person
5+ people = $27 per person
You can purchase tickets
HERE.

How long does this take?
Your team has 1 hour to  escape and all team members are required to arrive 15 minutes prior to their start time. In total, guests can expect to spend 1hr 20mins on site.

What are your hours?
Mon/Tues = Closed
Wed/Thurs = 5:00pm – 10:00pm
Fri = 11:00am – 11:00pm
Sat/Sun = 10:30am – 11:00pm

Is there an age limit?
We recommend our rooms for ages 15 and older. If anyone in your group is under the age of 15, we REQUIRE that you are accompanied by at least (1) adult. Underage groups without an accompanying adult will not be permitted into the escape rooms.

Is this handicap accessible?
Yes, both of our buildings are ADA accessible with a handicapped ramp. The rooms do not require climbing or physical strength to complete.

What’s the parking situation?
Greenfield: There is free street parking surrounding the building.

Homestead: There is free parking in the Aldi’s lot behind our building, as well as metered street parking on 8th Ave (25 cents for 30 minutes). These meters are monitored Monday-Saturday 9am-4:00pm.

Is this scary?
Nope! We like to focus on creating engaging and immersive puzzles instead of shock value. We occasionally offer seasonal scary specials, but these sessions will be clearly marked as a scary experience.

Do you offer any discounts?
We offer a Military, Police, Firefighter, & EMS discount. Please call or email and ask us how to redeem. Must be redeemed BEFORE purchase.

Be sure to follow us on Facebook and Instagram for ticket giveaways, deals, and discounts!

Are you affiliated with any other Escape Rooms in additional cities?
No we are not. We are proud to build and design each room using our local team of puzzle masters and builder gurus. You won’t find these rooms anywhere else!

Tickets / Booking

How do I book a session?
Tickets can be purchased online here or in person at either of our locations during business hours. Online bookings are made securely through Square and require Credit or Debit Card information at the time of purchase.

I want to change the date/time of my booking.
Upon completing checkout you will receive a Booking Confirmation email. That email contains a link you can follow to change the date and time for your reservation. All changes MUST be made 2 days before your game.

Are tickets refundable?
No. Tickets are non-refundable upon purchase. Please confirm you are booking for the correct date, time, and number of participants before completing checkout.

How far out can I purchase a ticket?
Sessions are available for bookings 9 months in advance. If you are interested in a date farther than 9 months out, please call us for assistance.

Is it possible to purchase Escape Room Gift Cards?
Yes, you can purchase Gift Certificates HERE. If you are buying gift certificates for multiple individuals, they must be purchased separately so they can each receive a unique booking code. These gift certificates can be redeemed for any of our escape rooms!

Is there a minimum / maximum capacity for each room?
There is NO minimum amount of people needed for any of our escape games. Each game has a maximum number of tickets that can be purchased for each session.

  • Tomb Explorer, Subway Escape =  8 people
  • Carnegie’s Millions = 10 people

If you have a group larger than the listed capacities, give us a call at 412-742-4645.

What if I am late to my session?
You may be refused entry if you do not arrive 15 minutes before your scheduled time. The timer will always start at your scheduled time, it is up to your team to choose to move forward if members arrive late.

Can we play the same room more than once?
No. If you fail a room you will be shown how to escape and will no longer be able to play that room again. For all guests, we ask that the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in the other room!

Are there any stage effects used?
Yes, our rooms utilize stage effects such as strobe lights, fog machines/hazers, etc. To inquire about a specific room or stage effect, please contact us.

Special Events

Can I host a team building or corporate event here outside of the regular schedule?
Absolutely! We keep the mornings and afternoons off the normal schedule for private events and corporate bookings. Please call or email escaperoompgh@gmail.com to schedule your event.

Does Escape Room Pittsburgh host field trips?
Yes, we do! Click here for more information.

Comments are closed.